Master information

Task description and requirements

• Testing ServiceNow modules (ITSM, APM)
• Experience in Data Migration testing
• Proficient in different development methodologies such as Waterfall Mode and Agile development
• Preparation of Test Plans and development, reviewing, and executing Test Cases based on Functional Requirements, Business Requirements, and Use Cases Documents
• Identification of Test Scenarios and Writing Test Cases through application of Test Case Design Techniques
• Extensive work on various Testing types including Integration, System, Functional, Regression, Sanity, Smoke, User-interface (GUI), Database, and User Acceptance Testing (UAT), as well as Performance Testing
• Proven ability to work efficiently both independently and in team environments
• Experience in requirement review meetings, analyzing requirements, User Stories (Agile), developing test plans and test cases, Requirement Traceability Matrix, Defect management, Reporting, and tracking
• Strong analytical and communication skills with the ability to work independently with minimal supervision and as part of a team

• ITSM/ITOM Modules (Incident/Problem/Change & release/ Request Management, Portal)
• Methodologies: Agile/Waterfall (Scrum), ITIL processes, SDLC, STLC
• Languages: Java, HTML, CSS, XML, JavaScript, SQL
• Testing Tools: Selenium, HP Quality Center/ALM/Test Director
• Defect Tracking Tools: JIRA

• Creation of Test Artifacts - Test Plan
• Collaboration with ServiceNow BA/BSA to comprehend project testing requirements and develop test scenarios and test cases
• Review of design documents and performing GAP analysis
• Creation of test data as per the planned test cases
• Management and tracking of test executions, defects using Test Data Management tool
• Participation in Defect triage calls to review and prioritize defects and collaborating as needed with SMEs - BSA, DEV to reproduce or retest defects
• Provision of input for Test Closure reports

Category