Master information
Bilingual Software Support Analyst HYBRID 65-75hr
Position: Not specified
Start: As soon as possible
End: Not specified
Location: Montreal East, Canada
Method of collaboration: Project only
Hourly rate: Not specified
Latest update: Apr 17, 2024
Task description and requirements
Provide technical software support to end-users via phone, email, or in person, ensuring timely resolution of issues.
Review daily monitoring alerts.
Troubleshoot issues, including network connectivity issues and application errors.
Collaborate with other IT team members to identify and resolve complex technical issues.
Document all technical support activities, tickets, including issue resolution and troubleshooting steps.
Bachelor's degree in Computer Science, Information Technology, or a related field.
3-5+ years of experience as an L2 Software Support Analyst.
Strong knowledge of computer hardware, software, networks, and operating systems.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Be part of a 3-person L2 support team. The core team is 15 people.
Customer-oriented approach with a focus on providing exceptional support.
Ability to prioritize and manage multiple tasks effectively.
Experience with Azure, SQL, SQL Queries, API, mobile
Knowledge of Dynatrace platform ie monitoring, alerts
Bilingual in French and English - mandatory