Master information
Ref. no.: 1773
Admissions Manager - Lumsden
Position: Not specified
Start: As soon as possible
End: Not specified
Location: Montreal, Canada
Method of collaboration: Project only
Hourly rate: Not specified
Latest update: May 9, 2024
Task description and requirements
EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are. EHN Canada prides themselves on providing both excellent and accessible care to all Canadians.
Learn more at ehncanada.com
If you are looking for a challenging and rewarding career, come join us!
EHN Willowview Recovery Centre is a new 60-bed inpatient addictions treatment facility, located about 20 minutes northwest of Regina and will provide adults 18 and older with holistic, wrap-around inpatient addictions treatment for up to 16 weeks.
JOB DESCRIPTION
As a key member of EHN’s management team, the Admissions Manager is responsible for overseeing and developing internal operations related to inquiry calls, assessments and admissions. The position also plays a key role in managing external communication processes to ensure excellent service levels to potential clients, family members, professional referral contacts and corporate customers.
JOB FUNCTION AND DUTIES
Leadership, Collaboration & Coaching
- Provide strong leadership to the admissions department in driving continuous improvement of intake and assessment processes
- Work collaboratively with Admissions Supervisor to ensure the efficient and strategic use of admissions employees, which includes work allocation, resolution of clinical and administrative problems; and evaluates performance and make recommendations for personnel actions
- Work collaboratively with clinical leads of other departments to create efficient process flows between departments to continually improve the quality of service for clients
- Collaborate with Marketing to developed sales aids, training and on-going product knowledge support on all services across EHN
- Collaborate with the Business Development Team in liaising with employers, EAP, referral agents and other community agencies
- Assist Business Development in creating partnerships and identifying opportunities through Admissions channel
Sales Responsibility
- Establishing Sales Targets
- Performance Management & Quality Assurance
- Player/Coach in closing admissions
Service Excellence
- Ensure Admissions Team is providing high level service to all clients
- Client escalations & Service Recovery
- Develop innovative procedures to expedite inquiries and admissions
- Is attentive to and intervenes on any client safety issues that are observed. Adheres to the behaviors outlined in our policies and procedures that promote client safety
- Participates in the development, implementation and follow-up of the client care plan when needed
Management & Administration
- Assist in hiring and orientation of Admissions staff
- Oversees payroll, vacation requests and management of sick time
- Evaluate any performance issues to Executive Director
- Identify development/training needs for the department and address through formal training, coaching, etc.
- Develop, implement and evaluate quality improvement activities, based on department indicators including the use of Salesforce data, monitoring calls of admissions staff etc.
- Review any questionable assessments and co-ordinate with Clinical Director or Clinical Lead of appropriate program for the final decision regarding appropriateness for admission or referral to alternate resources
- Provides input into annual budget and works with Executive Director to ensure monthly variance reports are monitored and discrepancies accounted for
- Development and maintenance of all admissions policies and procedures
Professional Development
- Supports Executive Director in the expansion of our Network
- Attend Industry related conferences as required
- Open to travel to EHN Facilities
- Actively participate in Accreditation activities
- Participates as required in EHN admission and business development growth and quality assurance projects
- Participates in policy and procedure development and implementation as necessary and ensure staff are trained on new policies
Qualifications:
- Minimum five years business marketing and sales experience
- Degree/Diploma in regulated health care professionals program preferred
- Leadership training or equivalent preferred.
- An understanding of mental health and addictions
- Experience working with business development and CRMs
Employee Benefits and Perks:
Comprehensive benefits package, including a yearly allowance of $1,500 for mental health and addiction services, as well as $500 per service for various paramedical services, such as massage and physiotherapy
- 24/7 Employee Assistance Program through LifeWorks
- Competitive paid time off policies, including a paid day off on your birthday
- Access to in-house fitness facilities where applicable or discounted external gym memberships
- Remote or hybrid work models for eligible employees
- Perks and discounts with Perkopolis – entertainment, home/auto/pet insurance
- Personal and professional development through our Education Support Assistance program
- Nationwide presence allows for supportive relocation opportunities
- Defined Benefit pension through CAAT with up to a 4% employer contribution
- Maternity and parental leave top-up
- Access to discounts at Kids & Co. Daycare
EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.
Category
Management