Master information
Ref. no.: 5908
Logistics Coordinator
Position: Not specified
Start: As soon as possible
End: Not specified
Location: Montreal East, Canada
Method of collaboration: Project only
Hourly rate: Not specified
Latest update: May 15, 2024
Task description and requirements
Whatever you do, you'll make a difference at Lafarge Canada. Because we know that your passion and curiosity are the natural resources the world needs. Thanks to our teams' energy, commitment and ideas, we are reinventing how the world builds to make Canada greener and smarter for all.
Logistics Coordinator
Requisition ID: 5908
Location:
St-Laurent, Quebec, CA, H4T 1K2
Pay Type: Salary
WHO IS LAFARGE?
As a global leader in innovative and sustainable building solutions, Lafarge is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It’s all thanks to our 7,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.
WHO ARE LAFARGE PEOPLE?
Lafarge people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.
Objective
Oversee and manage all aspects related to transportation needs in the local market. This includes coordinating all aspects pertaining to fleet utilization, dispatch, sales support, and overall customer service for RMX in the GMA market. Maintain production efficiencies and best in class customer service in daily dispatch operations. With a customer and employee focus, will strategically maximize all transportation operations and build a strong team that effectively utilizes systems, scheduling, ticketing, and delivers seamless and timely execution to the customer. Lead safety excellence, diverse teams, logistic service quality, department budgeting and forecasting, equipment utilization, and operational systems with the highest operational efficiency. This position will work closely with the customer, sales, and operations to ensure complete and effective customer service.
Responsibilities
Health and Safety:
Implement and adhere to Lafarge Safety policy.
Continuously pursues a culture of Safety at all times while actively engaging employees, subcontractors, and vendors to reinforce safe behaviors at all job sites and Lafarge property.
Customer Service:
This role will supervise dispatch personnel.
The focus of this role is to provide the highest levels of customer service while optimizing available resources.
Utilizes staff to assist sales with customer communication, order processing, customer delivery and system support.
Transportation and Logistics:
Maintains or improves order entry and dispatch systems and procedures to provide on-time delivery and effective communication with customers and internal personnel.
Set and follow KPI’s, as outlined in SPEC, to maximize delivery turnaround and continuously improve dispatch/phone system to maximize customer experience.
Mentoring and People Development:
Models professional and ethical conduct at all times.
Provides monthly operational employees meetings and reviews safety and business performance, company initiatives, best practices, employee recognition and more.
In partnership with HR, is involved in hiring, selection and disciplinary and corrective actions.
Responsible for employee Performance Reviews and merit recommendations.
Recommends necessary training and has overwhelming concern for the development of the team members.
Leads and mentors customer service reps to provide value added products for customers.
Relationships with Others Jobs:
Reports to the Operations Manager for GMA ready mix.
Works closely with Safety Manager for GMA Region
Works closely with local Operations, Sales, Credit and Collections.
Specific Accountabilities:
Safety Performance objective is “Zero”
Responsible to achieve targeted KPI’s outlined in SPEC i.e. safety, customer service, process optimization, delivery efficiency
Resolution of employee and customer concerns and disputes
Ensure customer satisfaction with excellent product and service quality
Development and training of dispatch and customer service rep personnel
Manage scheduling to maximize customer service while maintaining cost efficiency
Lead co-ordination of central dispatch with production, rural plants and quality control
Dimensions:
Direct Reports: 2 to 4
Plants: Central logistics for 7 to 10 RMX Plants
Volume: 275,000 m3 annually
Qualification Profile
Education & Work Experience:
University Degree in a technical or business filed
Minimum 5 years’ experience in concrete or related operations
Knowledge & Skills:
Bilingual
Excellent customer service skills – dedicated to meeting the expectations of internal and external customers
Must be flexible and balance shifting priorities to meet deadlines
Demonstrate process aptitude.
Possess knowledge of construction products and a solid understanding of concrete construction practices, competition and business opportunities.
Excellent leadership skills - must be able to motivate others and provide complete, direct and actionable feedback
Possess a commitment and willingness to devote great effort and time in order to reach goals
Ability to make decision is a timely manner, sometimes with incomplete data and under tight deadlines and pressure
Strong problem solving and analytical skills and the desire to seek solutions
Must have a strategic business focus and ability to anticipate future consequences and trends accurately
Proficient with Microsoft applications, specifically Excel, Word and PowerPoint
Job-Specific Competency Profile:
Action Oriented
Conflict Management
Customer Focus
Drive for results
Informing
Planning
Priority Setting
Problem Solving
We thank you for your interest. Only candidates selected for an interview will be contacted. Lafarge is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.
Lafarge Canada Inc. welcomes and encourages applications from people with disabilities. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Your Lafarge Experience
At Lafarge, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.
Logistics Coordinator
Requisition ID: 5908
Location:
St-Laurent, Quebec, CA, H4T 1K2
Pay Type: Salary
WHO IS LAFARGE?
As a global leader in innovative and sustainable building solutions, Lafarge is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It’s all thanks to our 7,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.
WHO ARE LAFARGE PEOPLE?
Lafarge people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.
Objective
Oversee and manage all aspects related to transportation needs in the local market. This includes coordinating all aspects pertaining to fleet utilization, dispatch, sales support, and overall customer service for RMX in the GMA market. Maintain production efficiencies and best in class customer service in daily dispatch operations. With a customer and employee focus, will strategically maximize all transportation operations and build a strong team that effectively utilizes systems, scheduling, ticketing, and delivers seamless and timely execution to the customer. Lead safety excellence, diverse teams, logistic service quality, department budgeting and forecasting, equipment utilization, and operational systems with the highest operational efficiency. This position will work closely with the customer, sales, and operations to ensure complete and effective customer service.
Responsibilities
Health and Safety:
Implement and adhere to Lafarge Safety policy.
Continuously pursues a culture of Safety at all times while actively engaging employees, subcontractors, and vendors to reinforce safe behaviors at all job sites and Lafarge property.
Customer Service:
This role will supervise dispatch personnel.
The focus of this role is to provide the highest levels of customer service while optimizing available resources.
Utilizes staff to assist sales with customer communication, order processing, customer delivery and system support.
Transportation and Logistics:
Maintains or improves order entry and dispatch systems and procedures to provide on-time delivery and effective communication with customers and internal personnel.
Set and follow KPI’s, as outlined in SPEC, to maximize delivery turnaround and continuously improve dispatch/phone system to maximize customer experience.
Mentoring and People Development:
Models professional and ethical conduct at all times.
Provides monthly operational employees meetings and reviews safety and business performance, company initiatives, best practices, employee recognition and more.
In partnership with HR, is involved in hiring, selection and disciplinary and corrective actions.
Responsible for employee Performance Reviews and merit recommendations.
Recommends necessary training and has overwhelming concern for the development of the team members.
Leads and mentors customer service reps to provide value added products for customers.
Relationships with Others Jobs:
Reports to the Operations Manager for GMA ready mix.
Works closely with Safety Manager for GMA Region
Works closely with local Operations, Sales, Credit and Collections.
Specific Accountabilities:
Safety Performance objective is “Zero”
Responsible to achieve targeted KPI’s outlined in SPEC i.e. safety, customer service, process optimization, delivery efficiency
Resolution of employee and customer concerns and disputes
Ensure customer satisfaction with excellent product and service quality
Development and training of dispatch and customer service rep personnel
Manage scheduling to maximize customer service while maintaining cost efficiency
Lead co-ordination of central dispatch with production, rural plants and quality control
Dimensions:
Direct Reports: 2 to 4
Plants: Central logistics for 7 to 10 RMX Plants
Volume: 275,000 m3 annually
Qualification Profile
Education & Work Experience:
University Degree in a technical or business filed
Minimum 5 years’ experience in concrete or related operations
Knowledge & Skills:
Bilingual
Excellent customer service skills – dedicated to meeting the expectations of internal and external customers
Must be flexible and balance shifting priorities to meet deadlines
Demonstrate process aptitude.
Possess knowledge of construction products and a solid understanding of concrete construction practices, competition and business opportunities.
Excellent leadership skills - must be able to motivate others and provide complete, direct and actionable feedback
Possess a commitment and willingness to devote great effort and time in order to reach goals
Ability to make decision is a timely manner, sometimes with incomplete data and under tight deadlines and pressure
Strong problem solving and analytical skills and the desire to seek solutions
Must have a strategic business focus and ability to anticipate future consequences and trends accurately
Proficient with Microsoft applications, specifically Excel, Word and PowerPoint
Job-Specific Competency Profile:
Action Oriented
Conflict Management
Customer Focus
Drive for results
Informing
Planning
Priority Setting
Problem Solving
We thank you for your interest. Only candidates selected for an interview will be contacted. Lafarge is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.
Lafarge Canada Inc. welcomes and encourages applications from people with disabilities. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Your Lafarge Experience
At Lafarge, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.
Category
Management