Admin, Accounting, Bookkeeping, HR

Sommaire professionel

Brijeshkumar Trivedi | Hamilton ON| bbtvision@gmail.com A dedicated and energetic individual that utilizes problem-solving techniques and envisions smart solutions while executing with urgency. Proven ability to work in fast-paced, challenging environments. Ability to adapt to challenges and responsibilities and work supportively with coworkers to achieve goals. Able to learn quickly and utilize new methods, systems, and procedures. EDUCATION • Global Business Management ( Graduated in April-2020) Mohawk College, Hamilton ON • Bachelor’s Degree (B.E) (Graduated in June-2013) L.D.R.P ITR, INDIA CORE COMPETENCIES • Attention to Detail ● Teamwork ● Problem Solving • Customer Service ● Goal Setting ● Microsoft Office • Professional Communication ● Health & Safety ● Time Management RELEVANT SKILLS • Greet customers and discuss type, quality and quantity of merchandise or services sought for purchase • Provide excellent customer satisfaction and resolve quesries on phone call. • Guide, Help and Communicate correctly to resolve complaints. • Prepare merchandise for purchase • Handling cash, cheque, Western Union, credit card or automatic debit payment. • Assist in display of merchandise • Maintain sales records for inventory control • Operate computerized inventory record keeping and re-ordering systems WORK HISTORY & RESPONSIBILITIES Insurance Advisor Ontario 2021 August to Present. TD Insurance • Responsible for achieving sales, quotes and call targets. • Ensures quality and productivity objectives are met. • Processes call backs, submissions and mail in a timely manner. • Accountable for providing a high level of service to our clients. • Flexible to perform various assigned tasks • Promotes company features and benefits as part of ongoing portfolio reviews. • Cross sell a variety of products at every opportunity • Promotes client loyalty through attention to detail and relationship-building. • Remains current on all company philosophies and procedures. • Accepts risks within established guidelines. Customer Service Manager 2020(April)- 2021(June) Walmart Canada •Work with assistant manager to increase store sales. •Upsell walmart mastercards and product insurance to advance store metrics. •Meet the sales per hour by improving store displays and pricing methods. •Manage cashier scheduling and cash registers including cash handling. •Greet customers in a courteous, friendly, and professional manner •Listen attentively to customer needs and concerns demonstrate empathy while maximizing opportunity to build rapport with the customer •Clarify customer requirements probe for understanding •Participate in activities designed to improve customer satisfaction and business performance •Develop measurement strategies for customer satisfaction for improved services. •Handling face-to-face & telephonic customer requests and complaints. •Investigating any discrepancies and be mathematically accurate to provide correct services. •Producing written information for customers, often involving use of computer packages/software. •Assist in store recruitment and appraisals as well as new hire training. Assistant Manager 2017(AUG)-18(AUG) Lakshmi Vilas Bank, India • Increase business (Sales) for the branch by cross selling Home, Auto and Product specific Insurance. Upsell the bank products such as accounts, lockers and Mutual Funds. • Coordinate with sales staff, sales managers of the area to improve branch business. Actively participate in sales improvement activities and execute them efficiently. • Prepare and generate various sales and audit reports for regulatory/ internal reporting. • Provide excellent customer service and improve customer satisfaction. • Train junior manager and other staff for bank operations. • Maintain branch operations including staffing, cashflow, ATMs and walk in customer flow. • Meets all service and process related parameters as laid down by the Bank • Report to the Unit Manager on any changes in the process followed or deviation from the standard process. • Reconciles Office accounts/ GLs on a daily basis and highlight any discrepancies • Attends to any audit findings and supports the unit managers in preparation of any audit related deliverables i.e. internal, external, ISO, Regulatory, Statutory, etc. • Ensures comprehensive compliance with all regulatory and statutory requirements as relevant for various product and services • Participates in projects in the areas such as automation, process improvements, cycle time reduction, service delivery, transaction processing, cost reduction. • Attend all the required training and train subordinates for the same. LANGUAGES ENGLISH – Business Proficient in Writing, Speaking, Reading HINDI & GUJARATI – Native. REFERENCES • Available upon request. Education: College/University in Business

Compétences

Virtual Assistant3 Call center3 Administrative Assistant3 Human Resource3 Customer service3