Business Analyst

Personal summary

I am a results-driven Business Analyst with over 5 years of experience, possessing exceptional analytical, critical thinking, and problem-solving abilities. My expertise extends to working effectively both independently and collaboratively within cross-functional teams to deliver high-impact solutions. Proficiency in Microsoft Office Suite Applications, including Excel, Word, Outlook, and PowerPoint, has allowed me to streamline processes and enhance decision-making. My strong interpersonal and communication skills, coupled with a detail-oriented and analytical mindset, have enabled me to excel in eliciting and documenting business requirements, facilitating Joint Application Development (JAD) sessions, and effectively managing projects from inception to conclusion. I am well-versed in requirements management tools such as Jira, Confluence, and Zendesk, and possess a thorough understanding of various testing processes, including User Acceptance Testing, Regression Testing, and System Integration Testing. My experience spans different methodologies, including Waterfall and Agile, and I am familiar with data analysis and modeling tools like SQL and Python. In my recent role as a Consultant at Bytes Network, I successfully enhanced user engagement and reduced complaints through data-driven product improvements, achieving a significant ROI. At 500PX, I led the implementation of a payment platform, reducing processing time and increasing revenue. I also contributed to improving the Anywhere Works cloud-based application's UX/UI and played a pivotal role in implementing a new AML process at LocalCoin, ensuring regulatory compliance and a seamless customer experience. During my tenure at Scotia Bank, I worked on a regulatory compliance initiative, leading to a 20% increase in compliance and reduced incidents, ultimately enhancing customer trust. My educational background includes a Bachelor of Arts in Criminology from the University of Windsor, and I am continuously honing my skills by working towards a CBAP certification from the Business Analyst Institute. My passion for delivering customer-centric solutions, coupled with my analytical acumen, makes me a valuable asset to any organization seeking a Business Analyst with a proven track record of success. Education: College/University in Other

Skills

User Interface / UIX3 MySQL3 Agile / Scrum Master3