IT Support technician

Sommaire professionel

Detail-oriented and proactive IT Support professional with a strong commitment to enhancing user experience through reliable technical solutions. Adept at diagnosing and resolving software, hardware, and network issues in fast-paced environments. Skilled in providing hands-on troubleshooting, system maintenance, and user training tailored to diverse community needs. Experienced with Windows and macOS platforms, Microsoft 365, and remote support tools. Recognized for clear communication and the ability to simplify technical concepts for non-technical users. Passionate about empowering teams and individuals with practical tech support that promotes productivity and confidence. Proven track record of supporting culturally diverse clients, including community organizations such as the Ethiopian Community Association in the GTA, where I delivered responsive, empathetic assistance that bridged technology gaps. Motivated by continuous learning and collaborative problem-solving, I bring a reliable, service-first mindset to every task.

Compétences

Windows 105 Installation user helpdesk5 Data analysis1 Python1 Cognos (IBM)1 Google Analytics1 SQL1 Microsoft Power BI1 Microsoft Office 3655 Adobe Photoshop5