Virtually Awesome

Personal summary

Tamara Kimakowich Dedicated, Hard worker you will not be disappointed! Garson, ON P3L 1K6 p2g9zfbrgx@privaterelay.appleid.com +1 249 377 8577 I enjoy helping people and I am extremely efficient person. I work we'll under pressure and ensure that the task at hand is completed to its entirety and to the best of my ability. Work Experience CSR - Customer Service Representative HGS CANADA (Windsor) - Greater Sudbury, ON Present • answer incoming calls • answer inquiries in regards to products • process orders • assure customer satisfaction • software knowledge • Assisted customers with a warm and professional attitude • Processed orders, exchanges, refunds and customer transactions • Assisted customers with questions • Interacted with customers through live chat • Kept records of customer complaints • Handled emails, inbound calls, and outbound calls • Booked appointments Customer Service Representative Teleperformance - Toronto, ON October 2021 to May 2022 • answer incoming calls • answer inquiries in regards to products • process orders • assure customer satisfaction • software knowledge • Assisted customers with a warm and professional attitude • Processed orders, exchanges, refunds and customer transactions • Assisted customers with questions • Interacted with customers through live chat • Kept records of customer complaints • Handled emails, inbound calls, and outbound calls • Booked appointments • Managed customer accounts • Wrote call center scripts • Assisted with technical support duties • Monitored claims and physician-related services • Took inventory • Operated the cash drawer • Handled billing issues and order inquiries • Performed data entry for customer information, shipments and orders Server/Bartender Respect is Burning Supperclub - Greater Sudbury, ON June 2000 to April 2012 • serves tables • placed orders] • cleaned • pos • debit/visa knowledge Floor Manager Respect is Burning Supperclub - Greater Sudbury, ON June 2000 to April 2012 • liquor/beer orders • made schedule • ensure quality assurance of menu • customer service Education Secondary School in Highschool Chelmsford Valley District Composite School - Chelmsford, ON January 1996 to May 2000 Skills • Banquet Experience • Busser • POS • Restaurant Management • Bartending • Food Service • Restaurant Experience • Serving Experience • Food Safety • Microsoft Office • Upselling • Retail Sales • Quality Assurance • Management • Host/Hostess • Assistant Manager Experience • Live Chat • Cold Calling • Salesforce • Negotiation • Account Management • Technical Support • Help Desk • Microsoft Outlook • Microsoft Powerpoint • English • Fluent • Cash Handling • Desktop Support • Troubleshooting • Active Directory • Network Support • Operating Systems • Microsoft Windows Education: Some college/University in Other

Skills

Telemarketing8 Virtual Assistant8 Technical support8 Receptionist8 Artificial Intelligence8