Technical support specialist
Hourly rate: members only
Availability: members only
Willingness to travel: Not specified
Professional status: Employer
Last updated: Mar 28, 2026
Total work experience:
Language skills: English,
Personal summary
Customer-focused and technically skilled Premium Support Specialist with over 10 years of experience in Tier 1–3 technical support across SaaS, B2B, enterprise software, and banking environments. Proven success in resolving complex production incidents, conducting root cause analysis, and delivering personalized customer support. Adept in UNIX/Linux environments, secure data transfer protocols, and support tooling including ServiceNow, Zendesk, and JIRA. Experienced in working with high-value clients during off-hours, weekends, and critical escalations. A strong advocate for operational excellence and continuous improvement.
Skills
Technical support10Language skills
English
Native speaker