Bilingual IT & Systems Support Analyst

Hourly rate: members only

Availability: members only

Willingness to travel: Not specified

Professional status: Employee

Last updated: Apr 1, 2026

Total work experience: 10 year(s)

Language skills: English, French, Vietnamese,

Personal summary

I am a bilingual IT & Systems Support Analyst (English/French) with over 7 years of experience optimizing IT infrastructure within academic and corporate environments in Ontario. My expertise lies in bridging the gap between complex technology and end-user needs, ensuring seamless digital operations. What I bring to the table: • Systems Administration: Expert-level management of Microsoft 365, Azure Active Directory, and Google Workspace. • Infrastructure Optimization: Proven track record in leading large-scale projects, including a 500+ workstation migration to Windows 11 and hardware life-cycle upgrades that improved system speeds by 300%. • Modern Troubleshooting: I leverage Generative AI and Microsoft 365 Copilot to streamline technical documentation and accelerate diagnostic times for critical system errors. • User-Centric Support: Experienced in managing high-volume ticketing environments (using PowerOS) while maintaining a 20% faster resolution time through root cause analysis. I am a continuous learner, currently expanding my expertise in CompTIA A+, Network+, and ITIL Foundation via LinkedIn Learning to stay ahead of the evolving tech landscape. Core Tech Stack: Windows Server 2016-2022, Windows 10/11, macOS, Active Directory, MFA/Security Management, VoIP, LAN/Wi-Fi Troubleshooting, and Norton Ghost Imaging. Languages: English (Professional), French (TEF Certified - Working Proficiency), Vietnamese (Native).

Skills