ITIL, ITSM, Service Management, Project Management

Personal summary

For 25+ years, I've driven impactful IT transformations, consistently delivering measurable results through strategic leadership and meticulous program management. I excel at building strong client partnerships, fostering collaborative team environments, and optimizing operational efficiencies. My core competencies lie in strategic planning, risk mitigation, and operational excellence, all driven by a commitment to achieving organizational objectives and ensuring customer success. I am seeking roles in leadership strategy and delivery management where I can leverage my extensive experience to drive innovation and lead teams to exceed expectations. Core Competencies Program Management/Governance, Solution Architecture, Operational Excellence, Organizational Change Management, ITSM/SIAM Implementation, Performance Measurement, Process Improvement, Strategic Planning, Application Services, Knowledge Management, Risk Management/Mitigation, Business Transformation, Account Management, Infrastructure Mapping/Design, Quality Management, SAP Business Services, Supplier Management, Enterprise Service Catalogue Management, SLO/CS (Customer Satisfaction) Management

Skills

ITIL20 IT service management (ITSM)20 Project management (IT)21 Business consulting20 Management20 Transformation Management20 Supplier management20