Senior IT Field Analyst

Sommaire professionel

With over 2 decades of experience as an Information Technology professional, I have gained significant experience providing support and technical solutions for PC-based hardware and software applications. Early in my career, I worked with a school as part of a student travel program, it was a formative experience that validated my career choice as a Systems & Network Administrator. I take pride in my effective communication skills, which allow me to listen, understand, and respond to the needs of others. This interpersonal strength is crucial in a support role, ensuring I can assist users effectively and promote a collaborative work environment. As illustrated by my resume, I have strong analytical skills and enjoy the challenge of troubleshooting so much, I pursue IT related interests in my personal time, so the depth and breadth of my experience is always evolving. I trust that I will be able to accumulate a working knowledge of the council’s telecommunication resources quickly. As my technical experience extends to include internet connectivity, phone systems and networking infrastructure such as wireless network access and associated protocols. I possess a track record of excellent coordination, planning, and prioritization skills to ensure critical operational tasks are completed efficiently and accurately and successfully implementing change initiatives within organizations. This experience has equipped me with the ability to adapt to evolving technological landscapes and ensure seamless transitions. For eight years, I worked as part of a very small team of IT End-User Support specialists, a heavily independent position, which required management of projects, clients & vendors. I have extensive experience in overhauling network connectivity for remote oil and gas field sites, executing evergreening projects of varying sizes and managing break/fix stock. Notably, I hold a valid driver's license and am proficient in driving and traveling by both car and small airplanes. This mobility enables me to provide on-site support and ensures a prompt response to any technical issues that may arise. Education: College/University in Computer Sciences

Compétences

Technical support8 Call center8 Network & System administration8 Script Install8 Information system analyst8