Writer

Sommaire professionel

Work Experience Fort Erie Public Library Public Services Coordinator May 2009 - 2015 Engaging and motivating people; keeping everyone involved through regular communication with staff and team members in both formal and informal meetings. Handling and presenting change in a way that makes sense to library staff and team members through training, support and open dialogue. Modernization of traditional methods and techniques with the implementation of a computerized cash tracking system, worked with a team to select a new open source integrated library system & streamlined billing systems. Building relationships with current customers by identifying customer needs and enhancing the library experience for a variety of customer needs. Listening to the needs of the customer and working on accessibility solutions. A team approach to leadership, creating and fostering a true learning environment and encouraging team members to continually grow with the company. Continuous skill building/development by recognizing the unique strengths of each team member and putting those strengths to effective use for the ongoing development of self, team, and company. Coaching so that everyone contributes by encouraging the discussion of solutions instead of problems. Monitoring outstanding materials from the initial point that they are overdue straight through to when it is determined an account must be forwarded for third-party collections. Belleville Public Library Information Clerk June 2006 - April 2009 Providing service, information and advice to patrons on the proper use of various Microsoft Office Suite products through a 4-part Basic Computer Skills Course. Providing information and guidance to patrons on the use of various library and community-based resources. Utilizing market research and patron feedback to continually develop and maintain a collection relevant to the current and future needs of the community - increasing the circulation of DVD and audio-visual materials through the rapid building of the collection and the addition of contemporary materials. Worked closely with the library management to create and implement a workplace harassment and bullying policy. Researched and recommended new media suppliers with efficient and user-friendly ordering systems and highly competitive pricing policies. Democratically maintained a 10-member book club with reading lists established 12 months in advance through the participation of members. Century 21 Lanthorn Real Estate Ltd. Realtor November 2004 - June 2009 Modernization of traditional presentation methods with the creation and implementation of a computerized listing, marketing and “neighbourhood website” campaign. Modernization of traditional business planning methods to incorporate modern presentation and marketing techniques. Building relationships with current customers through the identification of their individual needs and tailoring the real estate experience accordingly. Establishing and maintaining a drip-type email campaign designed to engage customers and maintain a market presence. Creation and maintenance of a neighbourhood website designed to engage current customers and become the real estate sales representative of choice for the neighbourhood. Continuous development and adaptation as new real estate-related products and services became available to consumers. Outside-the-box thinking is reflected in various marketing campaigns designed to place the needs of the customer first. Handling negotiations by established ethics and corporate policies. Maintained memberships in good standing with the Ontario Real Estate Association, The Real Estate Council of Ontario, and the Quinte & District Real Estate Board. Education & Training Algonquin College – Library & Information Technician Diploma May 1999 Education: Some college/University in Liberal arts and humanities

Compétences

Copywriting8 Proofreading8 Editing8 Content writing / blogging8