Business Analyst

Sommaire professionel

I’m a Freelance Business Analyst with 5+ years of Canadian experience helping organizations transform processes, deliver SaaS solutions, and modernize legacy systems. I specialize in Agile delivery, requirements gathering, and client-focused process optimization, with a strong background in insurance, ERP, and public sector programs. 💡 What I bring to your project: Requirements & Documentation: BRDs, FRDs, user stories (As a [user], I want [goal], so that [benefit]) with clear acceptance criteria. Workshops & Stakeholder Management: Skilled at running JAD sessions, brainstorming workshops, and engaging SMEs. Insurance SaaS Expertise: Hands-on with APEXA, Guidewire, Salesforce, Talkdesk, SAP S/4HANA. Process Optimization: BPMN workflows, as-is vs. to-be mapping, re-engineering for cost-effective service delivery. Client Support: Experienced in Tier II support, staging & replicating issues, SLA monitoring, and building trust with stakeholders. Bilingual Advantage: Fluent in English & French — able to deliver documentation, training materials, and support in both languages. 📊 Proven Results: Improved SLA compliance & reduced reconciliation by 40% at Canada Post. Achieved 90% adoption of new CRM & claims SaaS platform within 3 months. Reduced average handling time by 25% through process automation. Delivered 99.8% accurate SAP migration for a major public sector project. Enhanced CSR efficiency by 30% through mobile app modernization. ✅ Whether you need short-term BA support (user stories, workflows, testing), long-term consulting (ERP, SaaS, public sector), or client-facing support (bilingual documentation, SLA reporting), I’ll bring structured analysis, strong communication, and measurable results. Skills: Business Analysis Agile / Scrum / Waterfall Requirements Gathering (FRDs, NFRs, Use Cases, User Stories) Business Process Re-engineering (BPMN, UML, Swim Lanes) JAD Workshops / SME Engagement UX/UI Documentation (Wireframes, Mockups, AODA Accessibility) Tier II Client Support & SLA Monitoring Data Migration / Integration / APIs Tools: Jira, Confluence, Azure DevOps, MS Office Suite, Visio, Figma, Balsamiq ERP & SaaS: SAP S/4HANA, Salesforce, Guidewire, APEXA

Compétences

Business analyse5 Project management (IT)5 Agile development5 Stakeholder analysis5 Jira3 Confluence (Atlassian)3 MS Office (user know-how)8