Technical support specialist
Taux horaire:Sur demande
Expérience de travail totale:Non spécifié
Statut professionnel: Employeur
Emplacement: Waterloo, CA
Disponibilité à voyager: Non spécifié
Connaissances linguistiques: Anglais
Coordonnées
Expertise et compétences
Customer-focused and technically skilled Premium Support Specialist with over 10 years of experience in Tier 1–3 technical support across SaaS, B2B, enterprise software, and banking environments. Proven success in resolving complex production incidents, conducting root cause analysis, and delivering personalized customer support. Adept in UNIX/Linux environments, secure data transfer protocols, and support tooling including ServiceNow, Zendesk, and JIRA. Experienced in working with high-value clients during off-hours, weekends, and critical escalations. A strong advocate for operational excellence and continuous improvement.