Expert Process Improvement Consulta

Personal summary

Colleen MacDonald is a business process expert with a proven background in financial and operations process re-engineering and automation in multiple industries in both public and private sectors. With expertise identifying trends and executing strategies to mitigate issues and improve overall operational performance and a proven track record of effective collaboration with key internal and external stakeholders. Accomplishments: • Applied process improvement and reengineering methodologies and principles to conduct cost-containment projects, discovering 3.75 FTE in non-value-added activity. • Spearheaded automation of 25 finance processes, developing strategies and IT enhancements to streamline operations and mitigate issues; resulted in efficiency gain of two FTE. Developed requirements for IT enhancements and UAT defects. • Led process transformation programs in setting strategic direction, prioritizing projects, supporting positive change, and communicating these efforts and successful outcomes. Championed change management strategies, implementing KPIs for AP/AR and Payroll. Re-engineered multiple processes, including Order to Cash, Procure to Pay, and Receiving Process. • Managed risk assessment project for licensed child care, conducting gap analysis and designing risk assessment. Recommended end-to-end process improvements to contract management process. Prepared briefing notes to update Assistant Deputy Minister. • Served as project manager for 10 to 12 Kaizen projects, developing and implementing strategies to improve processes using Six Sigma methodology. Designed Risk & Control Matrices by device type for 12 devices. Conducted costing analyses and price recommendations. Developed model for grant funding analysis (insulin supplies). EDUCATION AND CERTIFICATIONS Certified Change Management Professional – 2022 Certified Scrum Product Owner – 2021 Certified Scrum Master - 2020 Certified Business Analyst - 2020 Certified Project Manager - 2019 Software Testing CHRP – 2017 Certified Human Resource Management – 2016 Lean Six Sigma Black Belt – 2013 JHSC - 2013 Six Sigma Black Belt - 2005 Certified Procurement Professional - 2005 CGA Pace level - 1993 - 1997 General Business Program - Mohawk College Education: College/University in Business

Skills

Management processes8 Cost Reduction8 Risk Management8 Financial Services/ Insurance8 Management Consulting8