IT Technician

Personal summary

DEP - computer support and networking DEP - Accounting Fluent - Filipino IT Consultant Experience Confirmation Default (GPT-3.5) User With this resume, does this person have experience as an IT consultant: Start of main content Joseph Driz Joseph Driz +1 514 605 6987 JosephDriz@rocketmail.com Montréal, QC H2L 4H2   Willing to relocate to Toronto, ON Summary Your summary will appear here Personal information Your personal information will appear here Work experience IT Desktop Support Analyst IT Desktop Support Analyst JAM Industries Ltd. - Baie-d'urfe, QC June 2022 to December 2022 Provide friendly and helpful technical support to internal users requiring remote or onsite support for IT hardware and software, end-user printing, connectivity, and other infrastructure technical functions; Identify, analyze, troubleshoot, and resolve problems with the aim of eliminating recurrences and reducing calls to the help desk; Install, configure, deploy, and manage computers and other IT devices in accordance with corporate standards; Play a strategic role in the on-boarding program from an IT perspective, ensuring users are up and running as soon as they join the organization; Utilization of the Fresh Service help desk ticketing system to manage tasks, requests for support, and day-to-day activities; Follow up with users to ensure full resolution of issues; Direct unresolved issues to the next level of support personnel; Coordinate timely repair of computer equipment covered by the third-party vendor maintenance agreements; Assist with monitoring and maintaining inventory of all hardware and software in use by the company; IT Technician IT Technician REAL by FAKE - Montréal, QC April 2019 to June 2022 Configure and maintain all work equipment such as; laptops, desktops, servers, networking equipment etc Installing and configuring hardware and software components to ensure usability for all users Maintain hardware and software inventory. Install and maintain devices such as security cameras Manage a service desk support service for internal users requests Offer direct support to employees Manage network monitoring systems for network devices such as servers, printers and more Troubleshoot hardware and software issues when they occur in a timely manner Responsible for Linux, Windows and Mac systems, including tasks such as installations, maintenance, upgrades, system performance and application deployment; Food Clerk Food Clerk IGA Extra Drolet et Paquette - Pointe-Claire, QC March 2018 to April 2019 Maintain professional customer interactions Ensure excellent food quality, quantity, freshness, and presentation Ensure all prepared items are properly labeled, covered, and rotated Keep department continually clean, well maintained and organized Wholesale Credit Clerk Wholesale Credit Clerk Oakley Canada Inc - Saint-Laurent, QC March 2017 to January 2018 Verify merchandise codes and credit customers Review and check applications and supporting documents Code and process applications into required electronic format Scan documents into database and provide copies Retrieve and present required information in various format Accounting Clerk Accounting Clerk Quest Solution Canada - Saint-Laurent, QC January 2017 to February 2017 Reconcile processed work by verifying entries and comparing system reports to balances Charge expenses to accounts and cost centers by analyzing invoice/expense reports Maintain files and documentation thoroughly and accurately. Review merchandise invoices for appropriate documentation, match invoices to checks Report sales taxes by calculating requirements on paid invoices. Assembler Assembler Zodiac Aerospace - Kirkland, QC June 2014 to December 2015 Assemble structural panels according to engineer drawing specification. Maintenance of tools and equipment Documents the materials used in the process to maintain traceability. Builds sub-assemblies of aircraft components Fills and fairs areas as necessary per the established specification or customer limits Education DEP in Computer Support and Networking DEP in Computer Support and Networking Pearson Electro Technology Centre January 2018 to June 2019 DEP in Accounting DEP in Accounting West Island Career Centre September 2015 to January 2016 DEP in Electromechanic DEP in Electromechanic Rosemount Technology Centre Skills Vmware Vmware WSUS WSUS Technical Support Technical Support Microsoft Outlook Microsoft Outlook Bomgar Bomgar Shell Scripting Shell Scripting Network Support Network Support Cisco Cisco Active Directory Active Directory Network Firewalls Network Firewalls WAN WAN LAN LAN DHCP DHCP Computer Networking Computer Networking Trello Trello Java Java Microsoft Access Microsoft Access Microsoft Office Microsoft Office Microsoft 365 Microsoft 365 Microsoft Windows Server Microsoft Windows Server Network Administration Network Administration VoIP VoIP Microsoft Excel Microsoft Excel GPO GPO Windows 7 Windows 7 Windows 8 Windows 8 Remote Access Software Remote Access Software Microsoft Server 2012 r2 Microsoft Server 2012 r2 Remote Desktop Remote Desktop Windows 10 Windows 10 XShare XShare TCP/IP TCP/IP Mattermost Mattermost VirtualBox VirtualBox System Administration System Administration Help Desk Help Desk Fedora Fedora DT Max DT Max Linux Linux SAP SAP Hyper V Hyper V Microsoft 365 Microsoft 365 Acomba Acomba Sage 50 Sage 50 Troubleshooting Troubleshooting DNS DNS Networking Networking VPN VPN Microsoft Server 2008 r2 Microsoft Server 2008 r2 BookStack BookStack UFile UFile IPv6 IPv6 WDS WDS Virtualization Virtualization Operating Systems Operating Systems XCP NG XCP NG Microsoft Word Microsoft Word IPv4 IPv4 Microsoft Server 2016 Microsoft Server 2016 Ubuntu Ubuntu Microsoft Visio Microsoft Visio Do you want to add any of these skills? Languages English English - Advanced French French - Intermediate Tagalog Tagalog - Fluent ChatGPT Yes, based on the provided resume, it appears that Joseph Driz has relevant work experience as an IT consultant. The roles of "IT Desktop Support Analyst" and "IT Technician" involve tasks related to technical support, hardware and software configuration, and network management, which are typical responsibilities of an IT consultant. User What are this persons professional skills, list them ChatGPT Here are the professional skills listed on Joseph Driz's resume: Vmware WSUS Technical Support Microsoft Outlook Bomgar Shell Scripting Network Support Cisco Active Directory Network Firewalls WAN LAN DHCP Computer Networking Trello Java Microsoft Access Microsoft Office Microsoft 365 Microsoft Windows Server Network Administration VoIP Microsoft Excel GPO (Group Policy Objects) Windows 7 Windows 8 Remote Access Software Microsoft Server 2012 r2 Remote Desktop Windows 10 XShare TCP/IP Mattermost VirtualBox System Administration Help Desk Fedora DT Max Linux SAP Hyper V Acomba Sage 50 Troubleshooting DNS Networking VPN Microsoft Server 2008 r2 BookStack UFile IPv6 WDS (Windows Deployment Services) Virtualization Operating Systems XCP NG Microsoft Word IPv4 Microsoft Server 2016 Ubuntu Microsoft Visio Education: Vocational training in Computer Sciences

Skills

Data entry3 Technical support3 System Admin3 Linux3 IT Consultant3