Technical support specialist
Hourly rate:On request
Total work experience:Not specified
Current professional status: Employer
Location: Waterloo, CA
Willingness to travel: Not specified
Language skills: English
Contact information
Expertise & skills
Customer-focused and technically skilled Premium Support Specialist with over 10 years of experience in Tier 1–3 technical support across SaaS, B2B, enterprise software, and banking environments. Proven success in resolving complex production incidents, conducting root cause analysis, and delivering personalized customer support. Adept in UNIX/Linux environments, secure data transfer protocols, and support tooling including ServiceNow, Zendesk, and JIRA. Experienced in working with high-value clients during off-hours, weekends, and critical escalations. A strong advocate for operational excellence and continuous improvement.