ServiceNow ITSM/ITOM and Service Desk Expert
Hourly rate: members only
Availability: members only
Willingness to travel: Within Canada
Professional status: Freelancer
Last updated: Apr 10, 2026
Total work experience: 25 year(s)
Language skills: English, French,
Personal summary
ServiceNow Implementation Specialist & Process Engineer with 10+ years of IT experience and 3+ years specifically focused on ServiceNow platform architecture and configuration. Expert in transforming complex business requirements into technical user stories and durable configurations. A "GenX Old Head" who bridges the gap between legacy logic and modern SaaS ecosystems, specializing in CMDB integrity, OAuth2.0 integrations, and automated lifecycle management. Je parle, écris et comprends le français environ d'un niveau B2 et je suis très motivée pour m'améliorer.
Skills
ServiceNow8 Documentation15 Installation user helpdesk22 CRM (Customer Relationship Management)8 IT service management (ITSM)10 ITIL9 Asset management8 System administration22 Windows 1012 Mac OS12 Linux (Kernel)22 Applied research3Language skills
English
Native speaker
French
Beginner