Process Analyst | Project Coordinator | Technical Writer
Hourly rate: members only
Availability: members only
Willingness to travel: Europe
Professional status: Freelancer
Last updated: Apr 2, 2025
Total work experience: 26 year(s)
Language skills: English,
Personal summary
Process Analyst, Project Coordinator, and Technical Writer with 25 years of experience in consulting, financial services, and the public sector. Have successfully completed projects in Banking, Compliance, Contact Centres, Credit Cards, Finance, Government Services, FinTech, Insurance, Mortgages and Lending, Operations, Real Estate, Utilities, and Wealth Management. Proficient in research, project planning, project coordination, project analysis, process mapping, and process analysis. Experienced in creating user documentation for technical and non-technical audiences, working closely with diverse set of Subject Matter Experts (SMEs) to obtain and verify content, writing user guides and procedures manuals, and ensuring that the user documentation is consistent, professional, and accurate. Possess excellent written and verbal communication skills, along with strong facilitation and collaboration skills, and the aptitude to adapt.
Skills
Strategy and Planning26 Management Consulting26 Documentation26 Business Process Reengineering (BPR)26 Project assistant25 Project controlling25 Project management25Certificates
Six Sigma Black Belt
2007 United States of America
Language skills
English
Native speaker